Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

Pay With Credit/Debit Card
The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.
Please note that GLADYS does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.“Coupon Code” And “Bonus Points”
You can apply coupons to your order at checkout. Once you’ve entered your coupon code, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continue checkout, your order total will not reflect coupon.

NOTES:
Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
Coupons cannot be combined. You can only use one coupon code per order.
Coupons are subject to offer terms. This does exclude some items on our website which are not eligible for coupon discounts.

Currencies
The currency you pay in is determined by the country you pay from and the payment method of your choice. You can change default currency by clicking on the upper right corner of GLADYS website, and select the currency you’d like to pay with.

How Long Will it Take To Get My Package?

Item Delivery will be 2 weeks from the date of booking. Shipping Time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
Due to COVID-19, shipments to few countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.

How Do I Track My Order?

Track your order with few clicks

Step 1
Log into “My Account”
Click on “Orders

Step 2
In “Orders”, you will be able to get an overview of your order history and their status. Click “View” to get the details for more.

Step 3
If your order is “Shipped”, select “Track” to check the current status of your package. You will then be taken to an overview of your recent shipping history of your package

Step 4
Once you receive your package, confirm delivery

How Do I Track My Order?

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Do I Need A Account To Place Order?

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FAQ Second Version

What Shipping Methods Are Available?

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How Long Will it Take To Get My Package?

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How Do I Track My Order?

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How Do I Place an Order?

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How Should I to Contact if I Have Any Queries?

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Do I Need an Account to Place an Order?

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